Privacy Policy | Hezitt Stay

This Privacy Policy ("Policy") governs the collection, use, processing, disclosure, and protection of your personal data by Hezitt Stay (hereinafter referred to as "the Company," "we," "us," or "our") when you access or use our website (hezittstay.com), our mobile applications, and our premium homestay booking services (collectively, the "Platform"). We respect your privacy and are committed to protecting it in accordance with applicable data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 of India. By using our Platform or availing of our services, you expressly consent to the terms of this Policy.

1. Collection of Information

We collect personal information directly from you, automatically through your use of the Platform, and from third-party sources. This includes: • Personal Information & Sensitive Personal Data: Name, gender, date of birth, and government-issued identification (Aadhaar, Passport, or Driving License as mandated by local hospitality laws). • Contact Information: Email address, billing address, and phone numbers. • Financial Information: Payment instrument details and transaction histories (processed securely via PCI-DSS compliant Razorpay gateway). • Technical & Usage Information: IP addresses, device identifiers, and navigational logs.

2. Purpose and Lawful Basis of Processing

We process your data only for legitimate business purposes and in compliance with legal obligations. We use your information to: • Facilitate reservations, issue digital booking passes, and manage your stay. • Process payments, issue invoices, and prevent fraud. • Communicate booking confirmations, updates, and customer support. • Comply with statutory obligations, including maintaining mandatory guest registers for local police authorities. • Enhance our services and user experience.

3. Disclosure and Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data under strict confidentiality with: • Service Providers: Secure payment processors, cloud hosting, and transactional communication providers. • Legal and Regulatory Authorities: Government bodies or law enforcement agencies when legally mandated by hospitality regulations. • Business Transfers: In the event of a merger or asset transfer.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Policy, or as required by applicable tax, accounting, and local hospitality regulations. Once the retention period expires, your data will be securely deleted or anonymized.

5. Security Practices and Procedures

We implement robust, industry-standard technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, secure network architectures, and restricted access controls.

6. Cookies and Tracking Technologies

Our Platform uses cookies to enhance user experience, remember your preferences, and maintain secure session states. You may adjust your browser settings to refuse cookies; however, some features of the Platform may be impacted.

7. Your Rights

Subject to applicable data protection laws, you hold the following rights: • Right to Access: Request a copy of the personal data we hold about you. • Right to Rectification: Update or correct inaccurate data via your profile. • Right to Erasure: Request data deletion where no statutory retention obligations apply. • Right to Withdraw Consent: Withdraw processing consent at any time.

8. Third-Party Links

Our Platform may contain links to third-party services. We do not control and are not responsible for the privacy practices of external websites. We encourage you to review third-party policies independently.

9. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bhubaneswar, Odisha.

10. Updates to this Policy

We reserve the right to amend this Privacy Policy at our discretion at any time. Significant changes will be reflected on this page with an updated revision date. Continued use of our Platform constitutes acceptance of the revised terms.

Statutory Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are provided below. For concerns regarding data processing or privacy:

The Grievance Officer

Hezitt Stay

1st Floor, AIIMS NAGAR, Plot 214, Lane 14, Patrapada, Bhubaneswar, Odisha 751019

Email: [email protected]

Phone: 094383 00462

Monday to Friday, 10:00 AM to 5:00 PM (IST)