Terms of Service | Hezitt Stay

Welcome to Hezitt Stay. These Terms of Service ("Terms") constitute a legally binding agreement made between you ("you," "Guest," or "User") and Hezitt Stay. These Terms govern your access to and use of our website (hezittstay.com), mobile applications, and physical homestay accommodations and services (collectively, the "Services"). By accessing the Services or making a booking, you agree to be bound by these Terms.

1. Booking and Reservations

• Eligibility: You must be at least 18 years of age to make a reservation on our Platform. • Availability & Pricing: All bookings are subject to availability. Prices listed are in Indian Rupees (INR) and are subject to change. Applicable taxes are displayed during checkout. • Confirmation: A reservation is confirmed only once full or partial payment is successfully processed and you receive a digital Booking Pass.

2. Payment Terms

• Payments are processed securely via PCI-DSS compliant gateway (Razorpay). • You agree to provide accurate and valid payment details. • In the event of a failed or pending transaction, the reservation hold will automatically expire as per policy. • All applicable GST and local taxes will be levied as per statutory tax laws.

3. Check-In and Check-Out Policies

• Identification: In accordance with local police regulations, all adult guests must present a valid government-issued photo ID (Aadhaar, Passport, Driving License, or Voter ID) upon check-in. PAN cards are not accepted. • Timings: Check-in and check-out times will be specified on your Booking Pass. Extensions are subject to availability and will incur hourly rates. • Right of Refusal: We reserve the right to refuse check-in without refund if valid identification is not provided or if guest conduct violates these Terms.

4. Cancellations and Refunds

• Free cancellation is permitted within the specified cancellation window as indicated during room booking. • Approved refunds are credited to the original payment method within 5-7 business days. • No-shows or cancellations past the allowable window result in forfeiture of the booking amount.

5. Guest Conduct and Property Rules

• Prohibited Activities: Illegal substances, drugs, firearms, and public nuisance are strictly prohibited on property premises. • Property Damage: Guests are liable for any damage caused to homestay fixtures or amenities. We reserve the right to charge for repair or replacement. • Personal Accommodation: Rooms are strictly for residential accommodation. Commercial filming or unauthorized events require prior written permission.

6. Limitation of Liability

To the maximum extent permitted by law, Hezitt Stay and its management shall not be liable for any indirect, consequential, or punitive damages. Our total liability for any claim arising out of a booking shall not exceed the amount paid for that specific reservation.

7. Indemnification

You agree to defend, indemnify, and hold harmless Hezitt Stay from and against any claims, liabilities, damages, or expenses arising from your violation of these Terms or misconduct during your stay.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute shall be subject to the exclusive jurisdiction of the competent courts in Bhubaneswar, Odisha.

9. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated revision date. Continued use of our Services represents your agreement to the modified Terms.

Legal Enquiries & Department Contact

If you have any questions, disputes, or concerns regarding these Terms of Service, please reach out to our legal department:

Hezitt Stay Legal Department

1st Floor, AIIMS NAGAR, Plot 214, Lane 14, Patrapada, Bhubaneswar, Odisha 751019

Email: [email protected]

Phone: 094383 00462